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Frequently asked questions

Is AskBenji really free?

Yes — for patients. Analyzing your denial letter or medical bill and generating an appeal or dispute letter costs nothing. We offer paid tiers for professional advocates who use AskBenji for their clients.

How long do you keep my documents?

Uploaded documents are auto-deleted within 24 hours. We never store your medical records permanently.

Can I get a human advocate?

Yes — after your analysis, you can connect with a vetted human advocate via the “Talk to an Advocate” button. The context from your case transfers automatically.

My appeal was denied again. What now?

Don’t give up. You have the right to an external independent review in most states. AskBenji can help you prepare for that too — or email us and we’ll point you in the right direction.

More questions? Read our story or email hello@askbenji.co.