Terms of Service

Last updated: March 31, 2026. These terms are written in plain language because we believe legal documents should be understandable.

What AskBenji Is

AskBenji is an AI-powered informational tool that helps patients understand medical bills and insurance denials.

AskBenji is NOT a law firm, medical practice, insurance company, or licensed professional service.

Our analysis is based on general knowledge of healthcare billing regulations and common practices.

What AskBenji Is Not

  • Not legal advice — we cite regulations but cannot determine your specific legal rights

  • Not medical advice — we do not recommend or evaluate treatments

  • Not a guarantee — appeal and dispute outcomes depend on many factors we cannot control

  • Not a substitute for professional help — for complex cases, we recommend consulting a patient advocate or attorney

Your Responsibilities

  • You are responsible for verifying all information before submitting appeals or disputes

  • You should review and customize all generated letters before sending them

  • You should verify all deadlines with your insurer — our estimates may not reflect your specific plan’s requirements

  • You should not rely solely on AskBenji for critical healthcare or financial decisions

Our Service

  • AskBenji is provided free of charge

  • We make no warranty about the accuracy, completeness, or suitability of our analysis

  • We are not liable for outcomes of appeals or disputes initiated based on our analysis

  • We reserve the right to modify or discontinue the service at any time

Intellectual Property

  • Generated letters and analysis are yours to use as you see fit

  • The AskBenji brand, design, and software are proprietary property of AskBenji Health

Contact

Questions about these terms: legal@askbenji.co